Shipping
We use FedEx Tracked, Royal Mail Tracked and DPD Tracked to deliver your orders.
UK Next Day Delivery
Order before 2pm, Monday to Friday (excluding public holidays)
Delivery Time: Next working day
International Delivery
Order before 2pm, Monday to Friday (excluding public holidays)
Delivery Time: 2 to 3 days (country dependant)
Pricing is available on checkout and the recipient is responsible for custom duties & fees.
We want to make sure you have a smooth delivery experience, so here are a few important things to keep in mind: -
- While we do our best to deliver your order within the estimated timeframe, unexpected events may cause some delays.
- To avoid any hiccups, make sure to provide us with a correct and complete delivery address and contact details.
- If you're an international customer, please note that the courier may need to contact you to complete the delivery. If they can't reach you on the details provided, your items may be returned to us at your cost and/or an additional return shipping fee.
- It's really important that you provide a daytime telephone number for all orders. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to get it sorted and re-ship the package at an additional fee.
- If for any reason you need to cancel your order, please let us know before the product is shipped. Unfortunately, we can't cancel an order once it's been shipped.
- Make sure to keep an eye on your email inbox, including your spam folder, and add RUGD. to your contact list to make sure you don't miss any important updates from us.
If you have any questions or concerns, please don't hesitate to contact us at help@rugdlife.com.
Happy adventuring!